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Register

At Bestmed, we recognise the importance of our Advisors in ensuring that our members receive the best possible service and advice. We offer support, training, co-branded material, wellness initiatives, Key Account support, etc. to ensure that your sales process is seamless and professional.

Contact us today at anni.wolf@bestmed.co.za to arrange an information session or discussion about the benefits of including the Bestmed range of products in your portfolio.

Join us today.

How To

Become a Bestmed Advisor

Thank you for your interest in partnering with Bestmed Medical Scheme.
Please download our Bestmed Advisor Agreement pack here. In it, you will find the following documents:

  1. Broker Agreement
  2. Document checklist. Please complete this checklist on page 26 of the Advisor Agreement
  3. Guide to completing Annexure 6
  4. Guide to accessing the “Representative Register“  on FSCA web
  5. Example of a Representative Register

If you experience challenges with completing the application process, or need general assistance, please contact our Advisor Sales Support Team Leader Marlene Brikkels (marlene.brikkels@bestmed.co.za) or our Business Development Specialist, Anni Wolf (anni.wolf@bestmed.co.za).

Advisor Accreditation

We live our values. One of Bestmed’s four values is mutuality. This means that we interact with all stakeholders in a mutual spirit of partnership. As our partner, your growth and development are important to us. That is why we offer several platforms and tools that are designed to empower you to take the next step in your professional journey.
As you are aware, Fit and Proper Requirements state that all advisors must receive Product Specific Training prior to giving advice or rendering intermediary services. Advisors must also receive training on changes in the market, to financial products, financial services and legislation annually.

At Bestmed, we offer:

  • Face-to-face training
  • Virtual training
  • An online test

These tools incorporate both the Accreditation and the Product Specific Test with certification in an effort to make this mandatory training a little more convenient for you. For enquiries, please contact Ancin Botes (ancin.botes@bestmed.co.za) our Bestmed FAIS Compliance Specialist or your Business Consultant (BC). 

 

 

FAQs

Why Bestmed?

Bestmed is the largest self-administered scheme which means that administration costs are less than our competitors.

We offer:

  • 13 structured plans designed to suit every life stage and budget
  • Excellent preventative care benefits on all options, including pneumonia and flu vaccines, female contraceptives, paediatric immunisations, a back and neck preventative programme, HPV vaccinations for females 9 to 26 years old, and a mammogram every 24 months for females older than 40
  • Students are eligible for child dependant rates up to 26 years of age
  • Extensive maternity benefits, including a maternity care programme
  • Disease management support programmes include diabetes (HaloCare), oncology and HIV/AIDS programmes

How does Bestmed support Advisors?

We have dedicated a Business Consultant team that is ready to assist you with your client portfolio management needs. Our Consultants are here to guide you through the whole member journey – from registration to annual plan changes.

Contacts

Contact a Business Consultant

To cater to our growing number of members and advisors nationwide, we have a large and capable team of dedicated business consultants. Please feel free to  contact a business consultant near you to assist you with queries.

National:

Gauteng:

Mpumalanga and Limpopo:

Free State and North West:

KwaZulu-Natal:

Western Cape:

Eastern Cape:

Northern Cape:


Report Fraud:

Bestmed is committed to eradicating fraud. Should you be aware of any fraudulent, corrupt or unethical practices involving Bestmed, members, service providers or employees, we encourage you to report this directly to us. Alternatively, you can report fraudulent activities anonymously to KPMG by phoning our 24- hour ethics hotline on the contact details below:

Report Fraud

Toll-free from any Telkom line

+27 (0)80 111 0210

080 020 0796

Postal: KPMG Hotpost BNT 371
PO Box 14671
Sinoville
0129
South Africa

Disputes

Dispute Resolution


Bestmed strives to create open lines of communication with all stakeholders. Should you feel that your dispute has not been resolved with your Business Consultant, you can escalate the dispute to Zerina Richards, the Advisor Sales Manager.

In the event that the dispute is still unresolved, you can escalate the matter to Madelein
Barkhuizen, Executive: Sales & Marketing.

Should the dispute be on behalf of a client, you can escalate your complaint to the Council
for Medical Schemes (CMS) Complaints Unit.

Who can complain to the Registrar’s Office?
Any beneficiary or any person who is aggrieved with the conduct of a medical scheme can
submit a complaint. It is, however, very important to note that a prospective complainant should always first seek to resolve complaints through the complaints mechanisms in place at the respective medical scheme before approaching the Council for assistance.

 

Complaints

Complaints can be submitted by any reasonable means such as a letter, fax, email or in person at the CMS offices

+27 (0)86 673 2466

Postal: Private Bag X34
Hatfield
0028