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24h Emergency: 082 911 | General Contact: 0860 002 378

Member Portal

The Bestmed member portal allows you to stay up to date with your option cover, anywhere, anytime. With this application, you can view your profile, claims, benefits, authorisations, payment history and correspondence, and search for healthcare providers. You can also update your profile details and submit claims through this portal.

Manage your membership online by logging in above or download the app to have convenient and easy access to your personal healthcare benefits and records. This includes the following information:

  • Membership policy information
  • Personal statements
  • Your personal benefits
  • Key contact information
  • Real-time savings balances
  • Find a network healthcare provider
  • Submit claims
  • Savings refunds
  • A record of your correspondence with us

The Bestmed App is available from the Google Play Store (Android devices), Huawei Gallery or the Apple App Store (iOS devices) – or you can follow this link to download it.


Guides and Brochures

Forms

Lists

Media

Information session presentation - Rhythm2 (Download)

 

Information session - Rhythm1

Information session - Pace4

Information session - Pace2 and Pace3

Information session - Beat4 and Pace1


Information session - Beat3 and Beat3 Network (Download)

Information session - Beat2 and Beat2 Network

Information session - Beat1 and Beat1 Network

How to use the member portal (Download Presentation)


Chronic Medicine Benefits and Processes (Download Presentation)


PMB Information Session


Member App and Portal Information Session (Download App Presentation)

Escalation of queries

Escalation of queries or complaints must first be lodged with the scheme concerned. Written complaints would certainly be preferable, but all schemes should also have dedicated telephone lines to handle everyday complaints and enquiries. All schemes are also required to have independent disputes committees where members’ disputes may be settled. Members and/or their legal representatives may be present at disputes committee meetings to present their arguments. Legal representation isn’t obligatory.

Bestmed continually strives to offer our members superior value benefits supported by the Personally Yours service that they’ve become accustomed to receiving from the Scheme. If you’re not satisfied with Bestmed’s service, you can use any of the following channels specified on the right to submit your complaint.  

Members who have already exhausted all internal avenues within Bestmed Medical Scheme and are still aggrieved in respect of the decision made, can file a complaint in terms of Rule 28 of the registered Bestmed Rules. The process along with the relevant form will be shared on request.

086 000 2378

Postal address:

PO Box 2297

Pretoria

0001

Escalation to Council for Medical Schemes (CMS)

Should all efforts fail to resolve an issue with your scheme, you can send your complaint to the CMS’ Complaints Unit.

 

Who can complain to the Registrar’s Office?

Any beneficiary or any person who is aggrieved with the conduct of a medical scheme can submit a complaint.

It’s, however, very important to note that a prospective complainant should always first seek to resolve complaints through the complaints mechanisms in place at the respective medical scheme before approaching the Council for assistance.

Complaints can be submitted by any reasonable means such as a letter, fax, e-mail or in person at the CMS offices from Mondays to Fridays from 08:00 to 16:30. Details of the channels for complaint submissions appear on the right. 

086 673 2466

Postal Address:

Private Bag X34

Hatfield 

0028

Physical Address:

Block A

Eco Glades 2 Office Park

420 Witch-Hazel Avenue

Eco Park

Centurion

0157

Anonymous Fraud and Ethics Contacts

Anonymous Fraud & Ethics

Bestmed acts proactively in addressing unethical behaviour, theft, fraud or related activity and has thus joined forces with KPMG to fight such practices. Should you be aware of any fraudulent, corrupt or unethical practices involving Bestmed employees, service providers or even Bestmed members, please report this anonymously to KPMG.

The Bestmed hotline operates as an independent conduit where callers are guaranteed anonymity. The call centre is secure and the public doesn’t know the location thereof. Furthermore, Bestmed cannot demand that the identity of the caller be revealed.

+27 (0)801 11 02 10

Postal Address:

KPMG Hotpost BNT371

PO Box 14671

Sinoville

0129