Resources

Corporate Option Change Form

We offer our members an opportunity to change their medical aid benefit options. The annual window period in which these changes can be made is communicated to all members.

To enquire about the window period or option changes, please contact Cherade Free, our key account consultant.

The Corporate Option Change Form can be downloaded here

FAQs

Contacts

Contact a key accounts consultant
To cater to our growing number of corporate clients, we have a large and capable team of dedicated Consultants. Please contact your dedicated key accounts consultant or a key accounts consultant in your region to assist you with queries.

National:

• Refiloe Latha, Key Accounts and Wellness Manager
• Loretha Mohamed, Key Accounts and Retention Manager

Eastern Cape:

• Ellisen Adams, Key Account Support Consultant
• Itumeleng Phepheng, Temporary Client Service Regional Consultant
• Babalwa Sihele, Key Accounts Regional Consultant

Gauteng:

• Cherade Free, Key Accounts Consultant
• Keegan Henney, Key Accounts Consultant
• Gary Magagula, Key Accounts Specialist
• Siyasanga Magaqa, Key Accounts Consultant
• Tshilidzi Monyai, Key Accounts Consultant
• Saajida Morris, Key Accounts Consultant
• Priscilla Nekokoane, Key Accounts Consultant
• Jaco Smith, Key Accounts Consultant
• Veronica Stuurman, Key Accounts Consultant
• Joekie Wagenaar, Key Accounts Consultant
• Bridgette Nyembe, Key Accounts Consultant

KwaZulu-Natal:

• Lizelle Anderson, Key Account Support Consultant
• Ayanda Gwala, Key Accounts Regional Consultant
• Nonhlanhla Mngoma, Key Accounts Regional Consultant

Mpumalanga:

• Adelaide Shongwe, Key Accounts Regional Consultant
• Nosipho Sikhondze, Client Service Regional Consultant

Western Cape:

• Jacques van Aswegen, Client Service Regional Consultant
• Susan Dauth, Key Accounts Consultant
• Stephanie Haasbroek, Key Accounts Consultant

Bestmed is committed to eradicating fraud. Should you be aware of any fraudulent, corrupt or unethical practices involving Bestmed, members, healthcare providers or employees, we encourage you to report this directly to us. Alternatively, you can report fraudulent activities anonymously to KPMG by phoning our 24-hour ethics hotline on the contact details below:

Disputes

Bestmed strives to create open lines of communication with all stakeholders. Should you feel that your dispute has not been resolved with your key account consultant, you can escalate the dispute to Loretha Mohamed, the Bestmed key accounts and retention manager.

In the event that the dispute is still unresolved, you can escalate the matter to Elmarie Jooste, Executive Manager: Corporate Services And Wellness.

Should the dispute be on behalf of a Bestmed-member employee, you can escalate your complaint to the Council for Medical Schemes (CMS) Complaints Unit.

Who can complain to the Registrar’s Office?

• Any beneficiary or any person who is aggrieved with the conduct of a medical scheme can submit a complaint
• It is, however, very important to note that a prospective complainant should always first seek to resolve complaints through the complaints mechanisms in place at the respective medical scheme before approaching the Council for assistance
• Complaints can be submitted by any reasonable means such as a letter, fax, email or in person at the CMS offices from 08:00 to 16:30
  Fax: +27 (0)86 673 2466.
  Email: complaints@medicalschemes.com
  Postal: Private Bag X34
  Hatfield
  0028