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Bestmed was established in 1964 and currently has over 200 000 lives under its care. The Scheme is the largest self-administered scheme in South Africa and the fourth largest open medical scheme. We offer 13 plans to suit every life stage and budget.

We tailor our offerings and our complimentary wellness programme, Bestmed Tempo, to your group needs, and offer you a dedicated Account Consultant to ensure a seamless and personalised portfolio management.

Join us today.

Resources

Corporate Option Change Form

We offer our members an opportunity to change their medical aid benefit options. The annual window period in which these changes can be made is communicated to all members.

To enquire about the window period or option changes, please contact Cherade Free, our key account consultant.

The Corporate Option Change Form can be downloaded here

FAQs

Why Bestmed?

Bestmed is a medical scheme that is by members, for members. We have been offering medical aid for 57 years. Bestmed is the largest self-administered scheme which means that administration costs are less than our competitors.

We offer:

  • 13 structured plans designed to suit every life stage and budget
  • No automatic self-payment gaps on any option
  • Excellent preventative care benefits on all options, including pneumonia and flu vaccines, female contraceptives, paediatric immunisations, a back and neck preventative programme, HPV vaccinations for females 9 to 26 years old, and a mammogram every 24 months for females older than 40
  • Students are eligible for child dependant rates up to 26 years of age
  • Extensive maternity benefits, including a maternity care programme
  • Disease management support programmes include diabetes (HaloCare), oncology and HIV/AIDS programmes

What does Bestmed Tempo offer?

  • The Bestmed Tempo wellness programme designs interventions based on scientific analyses to give employees a healthy work/life balance. There are no fees, no unnecessary admin, no complications!
  • Bestmed Tempo is our preventative care programme. It’s a package of benefits and offerings which gives you access to expert healthcare professionals. Their advice and assistance will help you understand your health risks and improve your quality of life
  • The programme is included in our members' monthly subscription. It already forms part of your benefit structure, and is available to you and your family at no additional cost. By making use of the programme’s benefits you get access to experts who can assist with practical and reliable advice

Why Bestmed for your business?

We offer you:

  • Management reporting
  • Executive Management access
  • Dedicated Key Account consultants where requested
  • Participation in wellness days
  • Access via Contact Centre, mobile app, website (with live chat) and on-site service where required
  • Member training and information
  • sessions
  • Induction sessions
  • Seamless integration
  • Online registrations and member management
  • Unique and tailored wellness solutions
  • Benefits to the value of R100 000 per corporate
  • Managed healthcare programmes available to members including HIV/AIDS, oncology, diabetes

Contacts

Contact a key accounts consultant
To cater to our growing number of corporate clients, we have a large and capable team of dedicated Consultants. Please contact your dedicated key accounts consultant or a key accounts consultant in your region to assist you with queries.

National:

  • Refiloe Latha, Key Accounts and Wellness Manager
  • Loretha Mohamed, Key Accounts and Retention Manager

Eastern Cape:

  • Ellisen Adams, Key Account Support Consultant
  • Itumeleng Phepheng, Temporary Client Service Regional Consultant
  • Babalwa Sihele, Key Accounts Regional Consultant

Gauteng:

  • Cherade Free, Key Accounts Consultant
  • Keegan Henney, Key Accounts Consultant
  • Gary Magagula, Key Accounts Specialist
  • Siyasanga Magaqa, Key Accounts Consultant
  • Tshilidzi Monyai, Key Accounts Consultant
  • Saajida Morris, Key Accounts Consultant
  • Priscilla Nekokoane, Key Accounts Consultant
  • Jaco Smith, Key Accounts Consultant
  • Veronica Stuurman, Key Accounts Consultant
  • Joekie Wagenaar, Key Accounts Consultant
  • Bridgette Nyembe, Key Accounts Consultant

KwaZulu-Natal:

  • Lizelle Anderson, Key Account Support Consultant
  • Ayanda Gwala, Key Accounts Regional Consultant
  • Nonhlanhla Mngoma, Key Accounts Regional Consultant

Mpumalanga:

  • Adelaide Shongwe, Key Accounts Regional Consultant
  • Nosipho Sikhondze, Client Service Regional Consultant

Western Cape:

  • Jacques van Aswegen, Client Service Regional Consultant
  • Susan Dauth, Key Accounts Consultant
  • Stephanie Haasbroek, Key Accounts Consultant

 

Report Fraud

Bestmed is committed to eradicating fraud. Should you be aware of any fraudulent, corrupt or unethical practices involving Bestmed, members, healthcare providers or employees, we encourage you to report this directly to us. Alternatively, you can report fraudulent activities anonymously to KPMG by phoning our 24-hour ethics hotline on the contact details below:

 

Hotline

+27 (0)80 111 0210

+27 (0)80 020 0796

Postal: KPMG Hotpost, at BNT 371,
PO Box 14671
Sinoville, 0129
South Africa

Disputes

Bestmed strives to create open lines of communication with all stakeholders. Should you feel that your dispute has not been resolved with your key account consultant, you can escalate the dispute to Loretha Mohamed, the Bestmed key accounts and retention manager.

In the event that the dispute is still unresolved, you can escalate the matter to Elmarie Jooste, Executive Manager: Corporate Services And Wellness.

Should the dispute be on behalf of a Bestmed-member employee, you can escalate your complaint to the Council for Medical Schemes (CMS) Complaints Unit.

Who can complain to the Registrar’s Office?

  • Any beneficiary or any person who is aggrieved with the conduct of a medical scheme can submit a complaint
  • It is, however, very important to note that a prospective complainant should always first seek to resolve complaints through the complaints mechanisms in place at the respective medical scheme before approaching the Council for assistance
  • Complaints can be submitted by any reasonable means such as a letter, fax, email or in person at the CMS offices from 08:00 to 16:30
    Fax: +27 (0)86 673 2466.
    Email: complaints@medicalschemes.com
    Postal: Private Bag X34
    Hatfield
    0028