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24h Emergency: 082 911 | General Contact: 0860 002 378


When you require assistance, follow these steps: 

  • Dial 082 911 if there is a medical emergency.
  • Provide your name and the telephone number you are calling from.
  • Provide a brief description of what the medical emergency is.
  • Provide the address or location of the incident as well as the nearest cross streets or other landmarks to assist paramedics to reach the scene as quickly as possible.
  • Please, if possible, tell the dispatcher that you are a Bestmed member.
  • Do not put the phone down until the controller has disconnected.


What happens if I don’t use Netcare 911 in an emergency?

If you or a family member make voluntary use of a service other than Netcare 911 for transportation, you will be liable for the cost of the service.



Netcare 911 also provides Health-on-line, which is a service whereby you have access to emergency telephonic medical advice and information.

Assistance and advice are just a phone call away through Netcare 911’s Health-on-Line Telemedicine and video calling service, which provides emergency as well as non-emergency telephonic medical advice (to our members) by qualified nursing sisters via the Netcare 911 24-hour Emergency Operations Centre and in accordance with current clinical best practice.

Should you have any customer service queries, contact Netcare 911 via email at: customer.service@netcare.co.za.

Download ‘Your Guide to Emergency Serviceshere.