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Join Bestmed Tempo Wellness

Tempo is a wellness programme that helps you thrive, not just survive. It includes:

  • 3 personalised nutritional journey consultations with a Bestmed Tempo partner dietitian per member/dependant 18 years and older
  • 3 personalised fitness journey consultations with a Bestmed Tempo partner biokineticist per member/dependant 18 years and older
  • 1 nutritional assessment for the whole family
  • 3 consultations with a nurse for your baby (0–24 months)
  • 1 functional consultation with a Tempo occupational therapist for your child (3–12 years)
  • 1 fitness assessment with a Tempo biokineticist for your child (13 –17 years)

The best part

It’s free! There are no sign-up or joining fees and no monthly payments. These benefits aren’t paid from your annual savings account or day-to-day benefits, which means you can save every year!

How to join

Step 1

To unlock all your free benefits, complete your Health Assessment (HA) at one of the following pharmacies: Dis-Chem, Clicks, Van Heerden or Alpha Pharm. Download the form below under the “Downloads” section.

Step 2

Your assessment results are analysed and classified as high-, medium- or low-risk. Your individual report will be sent to you via email. The nurse will upload your form onto Tempo’s Wellness portal. Your assessment results and interpretation will be available to view by logging on to the member portal on our website, the Bestmed App, and will be sent to you via e-mail.

Step 3

Contact any Tempo dietitian, biokineticist or occupational therapist to start your and your families health journeys.



The Bestmed Tempo wellness programme is focused on supporting you on your path to improving your health and realising the rewards that come with it. To ensure you achieve this, you will have access to the Bestmed Tempo Health Assessment (previously Health Risk Assessment) for adults (beneficiaries 18 and older) which includes one of each of the following per year per adult beneficiary:

  • The Bestmed Tempo lifestyle questionnaire
  • Blood pressure check
  • Cholesterol check
  • Glucose check
  • Height, weight and waist circumference check

These assessments need to be done at a contracted pharmacy or on-site at participating employer groups.

Bestmed Tempo Child Health Assessments

The principal member needs to complete his/her Health Assessment (HA) for the wellness benefits pertaining to children to be unlocked.

  • Ages 13-17 years: Fitness assessment performed by a Bestmed Tempo partner biokineticist (1 per beneficiary per year)
  • Ages 3-12 years: Functional assessment performed by a Bestmed Tempo partner occupational therapist (1 per beneficiary per year)
  • Ages 0-2 years: Baby growth and development assessments done at a Bestmed Tempo partner pharmacy clinic – 3 assessments per beneficiary per year

Bestmed Tempo Nutritional and Fitness Journeys

  • Family nutritional assessment at a Bestmed Tempo partner dietitian (1 assessment per family per year)
  • Bestmed Tempo Fitness and Nutrition programmes (beneficiaries 18 and older)
  • 3 personalised fitness journey consultations with a Bestmed Tempo partner biokineticist
  • 3 personalised nutritional journey consultations with a Bestmed Tempo partner dietitian

Bestmed Tempo Classes

  • Online pilates classes throughout the year to help encourage and support a healthier lifestyle regardless of your age or health status
  • If you are interested in attending the pilates classes please email Tempo@bestmed.co.za

Mental Health Support Helpline

Bestmed has partnered with the South African Depression and Anxiety Group (SADAG) to offer members a 24-hour mental health helpline, with the aim of supporting members who are experiencing mental health issues by managing its effects, providing additional support and improving quality of life.

How will it work?

You will have access to SADAG’s telephone counselling and support services, 24 hours a day via the SMS number 43323, dedicated toll-free helpline +27 (0)80 062 7775 and/or email address (mentalhealth@bestmed.co.za).

After providing detailed information to the SADAG counsellor and undergoing the screening process to determine the status of the call or electronic query (SMS/email), the counsellor will provide you with practical advice, referrals, resources and an action plan based on your unique needs.

Referrals to resources include, but are not limited to, support groups, mental health professionals (subject to available benefits), treatment centres and non-governmental organisations (NGOs).

You will also have access to SADAG’s online services such as the website, online videos, weekly Facebook expert chats and webinars.

The mental health offering will be available to members from 1 January 2021 and forms part of the Bestmed Tempo wellness programme offered to all registered beneficiaries across the 13 benefit options. Members will not incur any additional costs for utilising these services, except if they consult with a mental health professional on a personal basis and as referred to by the SADAG counsellor.

The cost for these consultations (which are not part of the helpline) will be funded from the relevant benefit amounts in accordance with his/her chosen option structure. For more information on any of the Bestmed Tempo wellness programme, please email us at mentalhealth@bestmed.co.za.



Did you know that as a Bestmed member you have access to free Pilates classes?

Please see below details of classes available to you and your beneficiaries.


Monday to Saturday (Commences 1 October 2021)

Times Monday to Friday

07:00; 09:00; 17:00; 18:00

Saturday class



45 minutes

Zoom ID

814 3533 1047

Zoom passcode

pilates (ensure that it’s all small letters)



Want to learn about our plans?