Following our 2020 Product Launch, we enjoyed a 96.8% satisfaction rate from our members. With our 2021 annual average increase of 4% being the lowest increase ever, we are looking forward to this number increasing to even more.

We do, however, offer our members the freedom to change between options. All option change forms, included in the information that will be disseminated to members, must be completed and returned to Bestmed at by no later than 31 December 2020. Please note that we will not be able to process any option change forms received after the specified closing date.

It would be ideal and greatly appreciated if the completed forms could reach us before 18 December 2020 to ensure that the information is updated on our system and the member records (on the member App), timeously.

Furthermore, please provide us with any amendments to your subsidy policy for pensioner members before 30 November 2020. This information is required to ensure the 2021 split-billing (if applicable) is configured correctly on our billing statements and to enable us to action the exact debit order deductions, where applicable. After updating our records, a test file will be provided to you for comparison purposes.

If you need any additional information or assistance, please do not hesitate to contact us. We are here to provide you, our valued client, and our members with our Personally Yours service.