Just a year ago, the thought of paperless scripts, integrated platforms for specialist referrals and video consultations seemed more futuristic than realistic. The medical aid industry is expected to spearhead innovative solutions to help contain the COVID-19 pandemic and ensure that members have safe access to service providers.
The iCanRefer digital platform and iCanScript web application are examples of how Bestmed Medical Scheme is getting it right.
Bestmed is the first medical scheme to partner with digital healthcare innovator Intermedix to bring general practitioners (GPs), specialists and healthcare providers an exciting selection of functionalities to maximise service efficiency and enhance patients’ medical outcomes. This unique partnership makes a specialist designated service provider (DSP) network available to GPs for easy referrals via iCanRefer. It also provides both GPs and specialists with the iCanScript digital health solution. A pilot phase proved to be successful and iCanRefer is currently being rolled out to more than 1 000 doctors countrywide.
Bestmed has also partnered with Intermedix’s parent company, CGM, to make secure virtual consultations available to network doctors via CLICKDOC Video Consultation.
iCanRefer is a digital platform for easy referrals. Bestmed’s network GPs no longer need to page through printed directories or move between digital programs to locate and contact Scheme-approved specialists.
Patients also benefit as this new digital health application provides GPs with a tool to find cost effective and Scheme-approved specialists near a patient’s home. iCanRefer is presented to GPs, as the gatekeepers to healthcare, to use to improve their patients’ care and health outcomes.
The iCanRefer solution works as follows:
The benefits of using the iCanRefer solution for GPs:
The benefits of using the iCanRefer solution for patients:
iCanScript is an e-scripting web application, allowing GPs and specialists to generate a digital prescription that tracks and records all patients’ medicine history. It also allows a doctor to find cost effective generic medicine which appears on the Scheme’s medicine formularies.
The doctor can then issue a digital prescription and send the digital script with an Advanced Electronic Signature directly to the retailer or courier pharmacy to ensure improved patient medicine compliance, as the pharmacist is co-responsible for the patient to ensure that the patient receives their required medication.
A digital footprint is, therefore, created to ensure greater compliance and adherence from health professional and patients. It also ensures, through data analytics, that the overall health outcomes of a patient are improved. It tracks medicine prescriptions, what was prescribed and the frequency of prescriptions. It, therefore, also provides a patient’s history to the healthcare provider, which may improve outcomes.
The scheme’s formulary is also loaded onto the application. Healthcare providers, therefore, have access to it, making it easier to prescribe medicine within the formulary with little or no co-payments for the patient.
CLICKDOC Video Consultation
To ensure that precautionary measures are taken during the COVID-19 pandemic and that Bestmed’s beneficiaries still receive the medical care they need, CLICKDOC Video Consultation is now available to Bestmed’s network doctors for secure virtual consultations. The platform is user-friendly, and ensures convenient and efficient consultations.
Bestmed Medical Scheme remains committed to ensuring that healthcare practitioners are equipped with the latest in technology to provide efficient, cost-effective and Personally Yours services to our beneficiaries.