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Mar 08, 2023

For the second consecutive year, Bestmed has been voted the leader in the South African medical scheme industry when it comes to customer satisfaction. This was confirmed by the most recent South African Customer Satisfaction Index (SA-csi) conducted by the well-known research organisation Consulta.

The SA-csi is an independent international benchmark of customer satisfaction, which is measured using a multi-variate model. Bestmed was measured against Discovery, Bonitas, GEMS and Medihelp in several model-specific categories including customer satisfaction, treating customers fairly, customer expectations, perceived value, and complaint handling.

“Bestmed has yet again emerged as the industry leader in the overall customer satisfaction in the 2022 measure. The Scheme’s consistency in delivering on its Personally Yours promise via quality service and competitive products to its members underscores Bestmed’s exceptional performance in the index for a fourth year in a row,” says Abigail Boikhutso, Consulta’s CEO.

“We are humbled and energised to receive news like this”, says Leo Dlamini, Bestmed CEO.

“Our members are at the centre of everything that we do, and their well-being is very important to us. To see that our continuous efforts to improve our product and service offering do not go unrecognised is gratifying. With that said, it does not mean that we should rest on our laurels. We will continue to push ourselves to give our members the best possible “Personally yours” service in this competitive industry.”

Bestmed outshone the industry average in various categories, including:

  • Perceived Value and Quality
  • Customer Satisfaction and Customer Expectations
  • Complaint Handling and Treating Customers Fairly

“Consistency is one of the cornerstones of a sustainable business. What we have always tried to do at Bestmed is consistently deliver competitive products and service. Our Personally Yours promise is a commitment to give South Africans the highest quality services consistently, while also offering value for money. We have done that yet again, as is evident in our SA-csi results, as well as Bestmed ranking first in the 2022 Ask Afrika Orange Index Survey® and will continue to do so for the foreseeable future,” says Dlamini.

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